7 Ways to Lift Every Conversation

Some conversations are harder to have than others, either due to sensitivity or the competitive nature of the discourse. To lighten these talks and reduce stress, consider these 7 conversational approaches that can subtly lift even the most difficult conversations.

1. Apologize Sincerely

Apologizing sincerely, without justifying or defending actions, can diffuse tension. Admitting mistakes is a way to learn and show others that you are willing to grow. For instance, you can say, "I'm sorry for leaving the door open; I'll be more careful in the future."

2. Accept Feedback

Accept unsolicited feedback graciously, even if you don't agree with it. People offering feedback often have good intentions, and acknowledging it can foster a positive exchange. Use a response like, "Thank you for your feedback; I'll consider it for future improvement."

3. Admit What You Don't Know

Admitting when you don't know something is healthier than pretending to have all the answers. Avoid the temptation to one-up others with stories and focus on being genuine.

4. Acknowledge New Learnings

When someone contributes to your learning, overtly acknowledge their help. Share with them how their insights have made a difference. Express gratitude, saying something like, "Thanks for that update; you really helped me see things differently."

5. Agree Where You Can

Clearly express areas of agreement, as it forms a foundation for more positive conversation. Identify the common ground before delving into areas of disagreement.

6. Use "Ands" Not Buts

Replace "but" with "and" to build bridges instead of walls. Acknowledge the validity of multiple perspectives, showing openness to different approaches. For example, you can say, "I agree we have to work harder and feel like we can also work smarter."

7. Affirm the Other's Strengths

Validate others by affirming their strengths; it fosters trust and positive communication. Affirming strengths before providing feedback makes individuals more receptive. Use phrases like "You are a hardworking person!" "Your generosity is commendable!" "Your social grace is admirable."

These conversational techniques can enhance understanding, cooperation, and positivity, even in challenging discussions.